Store Policies ...

This website is operated by The Quilted Boutique. Throughout the site, the terms “we”, “us” and “our” refer to The Quilted Boutique.

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STORE POLICIES & TERMS OF SERVICE

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Last Updated: September 29, 2026

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Welcome to The Quilted Boutique.

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The Quilted Boutique is an independent Canadian quilt boutique offering premium fabrics, curated quilt kits, Block of the Month programs, pre-cuts, patterns, notions, specialty sewing products, handmade items and boutique gifts.

Throughout these Terms, the words “we,” “us,” and “our” refer to The Quilted Boutique.

By visiting our website, creating an account, placing an order or purchasing from The Quilted Boutique, you agree to the policies and Terms of Service described on this page, together with any additional policies referenced elsewhere on our website.

Nothing in these Terms is intended to limit any rights that cannot legally be excluded under applicable consumer-protection law.

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1. Online Store Terms

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You must be of the age of majority in your province, state or jurisdiction of residence to make a purchase from our website, or otherwise have the authorization of a parent or legal guardian where permitted.

You may not use our website, products or services for any unlawful or unauthorized purpose or in violation of applicable laws, including copyright and intellectual-property laws.

You must not introduce viruses, malicious code or other technology intended to interfere with the operation or security of our website.

We reserve the right to refuse or cancel service where reasonably necessary to protect The Quilted Boutique, our customers or our website.

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2. General Conditions

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We reserve the right to refuse or limit service, orders or quantities where reasonably necessary, including in cases of suspected fraud, payment irregularities, obvious pricing errors, inventory errors, abusive conduct, reseller activity or circumstances that prevent us from reasonably fulfilling an order.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of our website or its original content without written permission from The Quilted Boutique or the applicable copyright holder.

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3. Accuracy of Website Information

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We make every reasonable effort to ensure that product descriptions, photographs, prices, measurements, release dates, availability and other information are accurate.

Occasionally, typographical errors, supplier changes, inventory discrepancies or other inaccuracies may occur.

We reserve the right to correct an error, update information or cancel an affected order where necessary.

Release dates, arrival dates and shipping estimates supplied by manufacturers or distributors are estimates and may change.

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4. Prices & Canadian Currency

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All prices displayed on The Quilted Boutique website are in Canadian dollars (CAD) unless expressly stated otherwise.

Customers outside Canada should remember that a product priced at $289 CAD is not $289 USD.

Your bank, credit-card provider, PayPal or other payment provider determines the exchange rate used to convert your purchase into your local currency and may charge its own foreign-exchange or transaction fees.

Those exchange rates and fees are outside the control of The Quilted Boutique.

Prices may change without notice due to supplier pricing, exchange rates, promotions, markdowns or other business considerations.

A price change made after an order has been completed does not retroactively change the price paid for that order.

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5. Products & Availability

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Many of our products are limited-release, seasonal, imported, specialty or available only in small quantities.

Inventory may occasionally change before our website updates.

We reserve the right to limit quantities, discontinue merchandise or correct inventory errors.

We make every reasonable effort to represent fabric colours accurately; however, colour can vary between photography, lighting, monitors and mobile devices.

Pattern placement on cut fabric, panels, pre-cuts and kits may vary naturally from the photographs shown.

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6. Orders & Order Information

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Please carefully review your order before completing checkout.

Customers are responsible for confirming product selections, quantities, variants, shipping address, email address and contact information.

Once an order has entered processing, been cut, assembled, reserved, ordered from a supplier or prepared for shipment, changes may no longer be possible.

If you believe you made an error, please contact us promptly. We will make reasonable efforts to assist where the order has not yet been committed or processed.

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7. Billing, Payment & Fraud Prevention

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You agree to provide current and accurate billing, shipping and contact information.

The Quilted Boutique may delay or hold an order where additional payment or identity verification is reasonably required.

For cardholder protection, we may request limited identification confirming the purchaser's name or billing address before shipping an order.

We will never ask you to email your complete credit-card number, security code or other unnecessary financial information.

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8. Payment Methods

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Payment methods available at checkout may include major credit cards, Square, Afterpay and PayPal.

Available payment methods may vary according to the product, order value or type of purchase.

The Quilted Boutique reserves the right to restrict certain payment methods for Block of the Month programs, recurring payments, pre-orders, special orders or higher-value purchases.

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9. Pre-Orders

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A Pre-Order allows a customer to reserve merchandise before it arrives at The Quilted Boutique.

We frequently commit to fabric collections, kits and specialty products many months before their release. Your pre-order reserves merchandise from those incoming quantities specifically for you.

For this reason, Pre-Orders are non-refundable once the cancellation window has passed.

If you have made an ordering error, please contact us within 4 hours of placing your order. We will make reasonable efforts to correct or cancel it before the merchandise has been committed on your behalf.

After that period, cancellation may not be possible because inventory may already have been reserved or ordered from the manufacturer, mill or distributor.

Manufacturer and distributor arrival dates are estimates rather than guaranteed delivery dates.

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10. Pre-Orders

 

Should Be Placed Separately

Whenever possible, please place separate orders for:

Pre-Order merchandise, different Pre-Order releases, and merchandise that is already in stock.

When in-stock merchandise and future-release merchandise are combined on one order, the entire order may be held until all merchandise is available.

If you request that available merchandise be shipped separately, additional shipping charges will apply.

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11. Backorders & Supplier Delays

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Occasionally, merchandise may become backordered after an order is placed, particularly during popular launches, promotions or high-demand periods.

Backorders, manufacturing delays, transportation delays and distributor shortages are circumstances outside the direct control of The Quilted Boutique.

We do not normally cancel or refund a backordered item solely because its arrival has been delayed.

If a manufacturer permanently discontinues an item, we will contact you regarding an appropriate resolution.

Where an individual fabric required for a kit becomes unavailable, we may offer a carefully selected replacement of comparable quality and appearance when appropriate.

If a pre-order or backordered item remains unavailable for more than 180 days beyond its estimated ship date, or where no estimated ship date was provided, more than 180 days beyond the applicable deposit/order date, please contact us so that we can review the order and available options with you.

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12. Block of the Month Programs

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Registration in a Block of the Month (BOTM) program reserves fabric and merchandise specifically for that participant.

Block of the Month programs are non-transferable and non-refundable.

Registration fees, deposits and payments already processed are non-refundable.

Where a program allows cancellation, “cancel anytime” means cancellation of future scheduled shipments and future recurring charges only. It does not refund registration fees, deposits, merchandise already supplied or previous program payments.

Monthly shipping charges apply when monthly shipment is selected.

Where a Full Kit option is available, the applicable price and shipping arrangements will be stated in the individual product listing.

U.S. customers should consider the number of shipments involved when choosing between a Full Kit and monthly delivery because shipping and applicable destination charges can apply to each individual shipment.

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13. Cut Fabric & Custom-Prepared Merchandise

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Fabric cut from the bolt specifically for a customer is considered custom-prepared merchandise and is final sale, except where required by law or where the merchandise is defective.

The same applies to custom-cut kits, specially assembled bundles, custom Log Cabin kits and merchandise created or modified specifically for an individual order.

Once fabric has been cut, it cannot be returned to inventory in its original condition.

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14. Returns & Refunds

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Please contact The Quilted Boutique before returning any merchandise.

Returns must be authorized in advance.

Where we choose to accept a discretionary return, merchandise must be unused, unopened, unwashed, uncut and in original saleable condition.

Approved discretionary returns are subject to a 25% restocking fee.

Original shipping charges are non-refundable.

Customers are responsible for return shipping unless the return results from an error made by The Quilted Boutique or otherwise required by applicable law.

Returning merchandise without authorization does not guarantee that a refund will be issued.

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15. Non-Returnable Items

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The following are final sale unless defective or otherwise required by law: cut fabric, custom orders, custom-cut kits, digital products, downloaded patterns, opened kits, opened pre-cuts, liquids, creams, sprays, specialty consumables and other merchandise that cannot reasonably be resold after opening or preparation.

Block of the Month registration fees, deposits and payments already processed are also non-refundable.

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16. Cancellations

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Please contact us as soon as possible if you need to cancel an order.

Where an ordinary in-stock order has not yet entered processing, we may be able to cancel it.

Orders that have been cut, assembled, specially ordered, committed to a distributor, prepared for shipment or otherwise processed may no longer be cancellable.

Where we exceptionally agree to cancel an order after processing or supplier commitments have begun, a cancellation or restocking fee of up to 25% may apply.

Pre-Orders and Block of the Month programs remain subject to their specific cancellation provisions above.

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17. Defective, Incorrect or Missing Merchandise

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If you believe an item is defective, incorrect or missing from your shipment, please contact us promptly.

We may ask for photographs of the merchandise, shipping label, packaging or other information reasonably necessary to investigate.

Where The Quilted Boutique has made an error, we will work with you to correct it.

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18. Digital & PDF Patterns

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Some products and kits include patterns supplied as PDF digital files rather than printed paper patterns.

The product description will identify the format where applicable.

Customers purchasing or receiving PDF patterns are responsible for having access to suitable printing services or equipment where printed pattern pieces are required.

Digital patterns and downloadable products cannot be returned once supplied.

Copyright restrictions continue to apply to all digital patterns.

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19. Gift Certificates

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The Quilted Boutique currently offers digital gift certificates.

Gift certificates are delivered by email, so customers should carefully verify the email address used at purchase and retain the gift-card code.

Gift certificates are redeemable toward eligible merchandise sold by The Quilted Boutique.

Unless otherwise stated, gift certificates cannot be redeemed for cash or applied to shipping charges, taxes or other non-merchandise fees, except where required by law.

Gift certificates generally cannot be combined with promotional codes or offers where the promotion specifically excludes them.

Promotional or prize gift certificates supplied through quilt guilds, contests or special events may have separate redemption conditions disclosed with the certificate.

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20. Sales, Promotions & Discount Codes

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Promotional offers, flash sales, discount codes and bulk-purchase discounts apply only according to the terms of the individual promotion.

Unless expressly stated otherwise, promotional discounts do not apply to Block of the Month programs, books and patterns, specialty products, electronics, linen, silk, wool, canvas, leather or wideback fabrics.

Discounts cannot be retrospectively applied to an order completed before a promotion began or where a discount code was not entered correctly at checkout.

Promotional terms may vary by event.

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21. Shipping Within Canada

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Detailed shipping terms are contained in our Shipping & Delivery Policy.

The Quilted Boutique ships by courier, including carriers such as UPS, Purolator and Canpar.

We require a valid physical street address.

We do not ship to PO Boxes or community mailboxes.

We do not ship using Canada Post.

Carrier delivery dates are estimates and are outside our direct control once the parcel has been accepted by the carrier.

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22. Shipping to the United States

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The Quilted Boutique ships to customers throughout the United States.

U.S. orders do not qualify for free shipping.

The shipping amount paid to The Quilted Boutique covers transportation of the parcel from Canada to its U.S. destination.

Any import duties, tariffs, customs assessments, brokerage charges, clearance charges, government fees or other carrier-related import costs assessed when merchandise enters the United States are separate from our shipping charge and are the responsibility of the recipient.

These charges can vary depending upon the value, merchandise, classification, country of origin and customs requirements applicable to the shipment.

The Quilted Boutique does not build an estimated import charge into every U.S. customer's shipping rate.

Customers should also remember that our merchandise prices are displayed in Canadian dollars, and the amount charged in U.S. dollars will depend upon the exchange rate used by the customer's payment provider.

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23. International Orders Outside Canada & the United States

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Shipping to other countries may be available upon request and quotation.

International customers are responsible for all applicable destination-country duties, taxes, tariffs, customs assessments, brokerage, clearance charges and carrier fees.

The customer is also responsible for determining whether merchandise can legally be imported into their country.

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24. Refused, Unclaimed or Undeliverable Shipments

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If a parcel is refused, left unclaimed, returned because import or carrier charges were not paid, or returned because an incorrect or incomplete address was supplied, the customer is responsible for all resulting costs.

This may include original freight, return freight, brokerage, customs charges, address-correction charges, carrier adjustments and other related expenses.

If a refund is otherwise approved, these amounts may be deducted from the refund after the merchandise has safely returned to The Quilted Boutique.

Original shipping charges are non-refundable.

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25. Third-Party Services & Links

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Our website may contain or use services supplied by third parties, including Wix, payment providers, financing providers, shipping carriers and other technology or service providers.

Those services may be subject to their own terms and privacy policies.

The Quilted Boutique is not responsible for the operation, content or policies of unrelated third-party websites.

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26. Reviews, Comments & Customer Content

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Customers are responsible for the accuracy and legality of comments, reviews, photographs or other content they submit.

Content must not infringe another person's copyright, trademark, privacy or other rights, contain malicious code, impersonate another person or contain unlawful material.

We reserve the right to moderate or remove content from our own website where reasonably necessary.

Where a customer submits a review, testimonial, photograph or other material to us for publication, the customer grants The Quilted Boutique permission to display and reproduce that material for reasonable business and promotional purposes, subject to applicable privacy law.

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27. Privacy & Personal Information

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We respect the privacy of our customers.

The Quilted Boutique does not retain customers' complete credit-card numbers and does not sell customers' personal information to advertisers or unrelated third parties.

Personal information may be used and shared only as reasonably necessary to operate our business, including processing payments, fulfilling orders, delivering parcels, communicating with customers, preventing fraud, maintaining records and complying with legal obligations.

This may involve trusted service providers such as Wix, payment processors and shipping carriers.

Our handling of personal information is also governed by our Privacy Policy.

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28. Website & Payment Security

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We take reasonable precautions to protect customer information and use established service providers to process ecommerce transactions.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Customers should never send complete credit-card numbers, CVV security codes or passwords by ordinary email.

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29. Intellectual Property & Copyright

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The Quilted Boutique name, original photographs, graphics, written content, branding and original designs may be protected by copyright, trademark or other intellectual-property rights.

Designer patterns, fabric artwork, product photography and other third-party materials remain the property of their respective copyright holders.

Purchasing a kit, pattern or digital product does not transfer the copyright or reproduction rights associated with that material.

Patterns may not be copied, scanned, reproduced, uploaded, shared or redistributed except as expressly permitted by the copyright holder.

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30. Errors, Omissions & Pricing Mistakes

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Occasionally, our website may contain an incorrect price, description, promotion, shipping amount, availability status or other error.

We reserve the right to correct such errors and, where reasonably necessary, cancel or adjust an affected order.

If an error materially affects an order you have already placed, we will make reasonable efforts to contact you.

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31. Prohibited Uses

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Our website may not be used for unlawful purposes, fraud, harassment, intellectual-property infringement, transmission of malicious code, unauthorized collection of personal information, scraping intended to disrupt or exploit the website, circumvention of security measures or any other activity that unlawfully interferes with our business or other users.

We may suspend or terminate access where these Terms are violated.

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32. Disclaimer & Limitation of Liability

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We do not guarantee that access to our website will always be uninterrupted, error-free or available.

To the fullest extent permitted by applicable law, The Quilted Boutique is not liable for indirect, incidental, special or consequential losses arising from use of our website or delays or failures caused by circumstances reasonably outside our control.

This includes, where applicable, manufacturer delays, distributor backorders, carrier delays, customs delays, weather events, service interruptions and similar circumstances.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded.

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33. Indemnification

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To the extent permitted by law, you agree to indemnify and hold harmless The Quilted Boutique and its owners, employees, contractors and service providers from third-party claims arising from your unlawful use of the website, violation of these Terms or infringement of another person's rights.

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34. Severability

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If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted and the remaining provisions will continue in effect.

35. Termination

We may suspend or terminate access to our website or services where a user materially violates these Terms or uses our services unlawfully.

Any payment obligations or other responsibilities arising before termination remain in effect.

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36. Entire Agreement

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These Terms, together with our Shipping & Delivery Policy, Cancellation Policy, Privacy Policy, product-specific terms and other policies expressly incorporated into an order, form the agreement governing use of our website and purchases from The Quilted Boutique.

If a particular product listing contains specific terms that differ from a general policy—for example, a particular Block of the Month payment schedule—the specific written terms for that product will govern that aspect of the purchase.

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37. Governing Law

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These Terms and purchases made through The Quilted Boutique are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, subject to any mandatory consumer-protection laws that may apply to the customer.

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38. Changes to These Policies

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We may update these Terms and Store Policies from time to time to reflect changes to our business, products, services or legal requirements.

The current version will be posted on this page with its most recent revision date.

Changes apply prospectively unless otherwise required by law.

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39. Questions & Contact Information

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Questions about an order, product or these policies are always welcome.

The Quilted Boutique

Email: info@thequiltedboutique.com

Website: www.thequiltedboutique.com⁠

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We are sew much more than just fabrics.

Come for the quality, stay for the experience.

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