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Store Policies ...

The quilted boutique

This website is operated by The Quilted Boutique. Throughout the site, the terms “we”, “us” and “our” refer to The Quilted Boutique. The Quilted Boutique offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Wix Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Please be aware we can't modify orders once they're placed, so cannot retrospectively apply discounts or edits.


 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.


 

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


 

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here. 


 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Quilted Boutique, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless The Quilted Boutique and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada 

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at 
Our contact information is posted below:
The Quilted Boutique
info@thequiltedboutique.com

 

Pre-Order Policy

First and foremost, PreOrder purchase orders should be placed separately from each other, and well as In Stock items. This is due, in part, because they will ship separately from things that are ready to ship now, therefore two shipping amounts are needed to process the separate shipments. Secondarily, once received - preOrder Orders are set aside within our system for later processing when the items are received.  If we only have 1 order with two shipments, that would require a list, which...let's face it - makes our head spin and yours too. It just makes your preOrder hard to keep track of, and we both want it to be easy! 

Regarding our preOrder process: Collections are ordered prior to PreOrder listing and each collection is scheduled by the fabric company to arrive at The Quilted Boutique within a certain month. These time frames are usually fairly accurate, but,  under circumstances such as Global Supply Chain Delays, which can affect shipping times, these estimates can sometimes be a bit wonky.

At any rate, your preOrder secures your place in line, so to speak, so that when the collection does arrive - preOrder purchases of the bundle cut size you've selected are the first to be cut and shipped, prior to the in-stock listing of remaining quantities for availability. Rest assured, we make preorder's a priority once collections arrive we are committed to getting them cut, and packaged, and into your waiting hands as quickly as possible

REFUND POLICY -

We do not offer refunds on CUT fabrics. If the fabric is defective please make us aware of the issue in writing and with images, and we will consider replacement.

We do not offer refunds on BACK-ORDERED ITEMS, unless there has been a discontinuation of the item by the manufacturer.

Items often Back Order during a sales event, and as such when many people order during a large sale event, items can slip into a back order position.

Once the back order arrives it will promptly ship. 

We do not offer refunds on PRE-ORDERS. Mixing Pre-Order items with in stock items on the same invoice  is something to take note of. We do not ship in stock items separately on combined orders containing both: in stock - pre-order items. We wait to ship the in-stock items  until the Pre-Order items arrive. Should you want the orders shipped separately an extra shipping fee will apply.

 

GIFT CERTIFICATES POLICY

Looking for the perfect gift for all your quilt besties? We've got you covered with  Digital Gift Certificates, redeemable right here at The Quilted Boutique!  

Available in a variety of increments from $10 - $300  you can simply choose from the drop down menu and add it to your cart. Once your purchase is complete, you'll receive a code in your email, which you can then provide to the recipient.

Need a cheery little printable to tuck inside an envelope for handing to your friend or stuffing into a stocking? You can click right here to print a sweet little one suitable for any occasion!

Please Note:

• We offer digital gift certificates only at this time.

• Although we are able to support you by tracking gift cards once purchased, we don't have access to the full code. For this reason, please be sure your email address is correct as you make your purchase, and also make note of the code before discarding the email so you're able to provide it to the recipient.

-- If you have won a gift certificate from The Quilted Boutique, through your local Quilt Guild, first off - Congratulations! You can redeem your gift card in person, if you are local to us, or you can redeem your gift card online. Simply email The Quilted Boutique at info@thequiltedboutique.com and we will provide you with your digital code to redeem your card online. Once you have selected your purchases with your gift card winnings, and any other items to go with your order, enter the code at checkout to redeem the gift card amount won, this amount will be deducted from your online order. We will then get to work right away cutting, and packaging your order to ship out to you next day.

 

Please Note: Gift Cards can not be used in conjunction with sales codes, promotional items, shipping charges, tax fees, or online live sales.

Happy Shopping!

Please note all prices shown on The Quilted Boutique are in Canadian funds.

There may be price differences due to promotions, markdowns and special events. 

SALE PROMOTIONS ONLINE, ONLINE FLASH SALES, DISCOUNTS BULK  SALE OPTIONS, DO NOT APPLY TO


- BLOCK OF THE MONTH

- BOOKS AND PATTERNS

- SPECIALTY PRODUCTS

- ELECTRONICS

- LINEN, SILK, WOOL, CANVAS, LEATHER, WIDEBACKING.
UNLESS OTHERWISE STATED IN WRITING..

Any Questions Please Ask - Communication Is Always Best For Any Hesitation, Or Unknown Situations.

WHERE WE SHIP

The Quilted Boutique ships To Canada & The United States Of America Worldwide Available Upon Request

The recipient of an International order, outside of Canada, will be responsible for any additional fees charged by the recipient’s country.

You  agree to ALL the Terms and Conditions and Privacy Policy of thequiltedboutiue.com by placing your order.

CARDHOLDER PROTECTION PROCEDURES

To ensure we're protecting our customers to the best of our ability from fraud we may ask you to supply additional identification to verify your identity before shipping you your order.

 

To allow us to expedite your order, we may ask for identification* that lists your billing address and name that matches the information listed on the billing section of your order.

Once the supplemental documentation is received, we will add a note to your account for future orders.

Please send this information to:
Email: info@thequiltedboutique.com

 

Privacy & Safety

The Quilted Boutique  privacy & safety policy

Personal Information


All personal information - The personal information you provide will be used to ensure deliveries to you.

The information you provide will not be shared with other third parties.

Credit Card information is transmitted over secure SSL encryption and is not stored.

SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. 

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Payment Methods

- Credit Card

- SQUARE

- AFTER PAY

 

Pre-Order Policy

First and foremost, PreOrder purchase orders should be placed separately from each other, and well as In Stock items. This is due, in part, because they will ship separately from things that are ready to ship now, therefore two shipping amounts are needed to process the separate shipments. Secondarily, once received - preOrder Orders are set aside within our system for later processing when the items are received.  If we only have 1 order with two shipments, that would require a list, which...let's face it - makes our head spin and yours too. It just makes your preOrder hard to keep track of, and we both want it to be easy! 

Regarding our preOrder process: Collections are ordered prior to PreOrder listing and each collection is scheduled by the fabric company to arrive at The Quilted Boutique within a certain month. These time frames are usually fairly accurate, but,  under circumstances such as Global Supply Chain Delays, which can affect shipping times, these estimates can sometimes be a bit wonky.

At any rate, your preOrder secures your place in line, so to speak, so that when the collection does arrive - preOrder purchases of the bundle cut size you've selected are the first to be cut and shipped, prior to the in-stock listing of remaining quantities for availability. Rest assured, we make preorder's a priority once collections arrive we are committed to getting them cut, and packaged, and into your waiting hands as quickly as possible

REFUND POLICY -

We do not offer refunds on CUT fabrics. If the fabric is defective please make us aware of the issue in writing and with images, and we will consider replacement.

We do not offer refunds on BACK-ORDERED ITEMS, unless there has been a discontinuation of the item by the manufacturer.

Items often Back Order during a sales event, and as such when many people order during a large sale event, items can slip into a back order position.

Once the back order arrives it will promptly ship. 

We do not offer refunds on PRE-ORDERS. Mixing Pre-Order items with in stock items on the same invoice  is something to take note of. We do not ship in stock items separately on combined orders containing both: in stock - pre-order items. We wait to ship the in-stock items  until the Pre-Order items arrive. Should you want the orders shipped separately an extra shipping fee will apply.

 

GIFT CERTIFICATES POLICY

Looking for the perfect gift for all your quilt besties? We've got you covered with  Digital Gift Certificates, redeemable right here at The Quilted Boutique!  

Available in a variety of increments from $10 - $300  you can simply choose from the drop down menu and add it to your cart. Once your purchase is complete, you'll receive a code in your email, which you can then provide to the recipient.

Need a cheery little printable to tuck inside an envelope for handing to your friend or stuffing into a stocking? You can click right here to print a sweet little one suitable for any occasion!

Please Note:

• We offer digital gift certificates only at this time.

• Although we are able to support you by tracking gift cards once purchased, we don't have access to the full code. For this reason, please be sure your email address is correct as you make your purchase, and also make note of the code before discarding the email so you're able to provide it to the recipient.

-- If you have won a gift certificate from The Quilted Boutique, through your local Quilt Guild, first off - Congratulations! You can redeem your gift card in person, if you are local to us, or you can redeem your gift card online. Simply email The Quilted Boutique at info@thequiltedboutique.com and we will provide you with your digital code to redeem your card online. Once you have selected your purchases with your gift card winnings, and any other items to go with your order, enter the code at checkout to redeem the gift card amount won, this amount will be deducted from your online order. We will then get to work right away cutting, and packaging your order to ship out to you next day.

 

Please Note: Gift Cards can not be used in conjunction with sales codes, promotional items, shipping charges, tax fees, or online live sales.

Happy Shopping!

PRICING POLICY

Please note all prices shown on The Quilted Boutique are in Canadian funds.

There may be price differences due to promotions, markdowns and special events. 

ONLINE SALE POLICY

SALE PROMOTIONS ONLINE, ONLINE FLASH SALES, DISCOUNTS BULK  SALE OPTIONS, DO NOT APPLY TO


- BLOCK OF THE MONTH

- BOOKS AND PATTERNS

- SPECIALTY PRODUCTS

ELECTRONICS

- LINEN, SILK, WOOL, CANVAS, LEATHER, WIDEBACKING.
UNLESS OTHERWISE STATED IN WRITING..

Any Questions Please Ask - Communication Is Always Best For Any Hesitation, Or Unknown Situations.

WHERE WE SHIP

The Quilted Boutique ships To Canada & The United States Of America Worldwide Available Upon Request

TERMS FOR INTERNATIONAL SHOPPERS

The recipient of an International order, outside of Canada, will be responsible for any additional fees charged by the recipient’s country.

You  agree to ALL the Terms and Conditions and Privacy Policy of thequiltedboutiue.com by placing your order.

CARDHOLDER PROTECTION PROCEDURES

To ensure we're protecting our customers to the best of our ability from fraud we may ask you to supply additional identification to verify your identity before shipping you your order.

 

To allow us to expedite your order, we may ask for identification* that lists your billing address and name that matches the information listed on the billing section of your order.

Once the supplemental documentation is received, we will add a note to your account for future orders.

Please send this information to:
Email: info@thequiltedboutique.com

 

Pre-Order
Gift Certfcates Policy

Privacy & Safety

The Quilted Boutique  privacy & safety policy

Personal Information


All personal information - The personal information you provide will be used to ensure deliveries to you.

The information you provide will not be shared with other third parties.

Credit Card information is transmitted over secure SSL encryption and is not stored.

SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. 

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Payment Methods

Payment Methods

- Square

- POS

-Credit Card

- AFTER PAY

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