Shipping & Returns
The Quilted Boutique shipping policy
Shipping & Delivery Policy
At The Quilted Boutique, every order is prepared with care. Many of our products are curated kits, specialty fabrics, pre-orders, custom-cut items and limited collections, so our shipping process is designed to make sure your order is prepared correctly and arrives safely.
All prices on our website are shown in Canadian dollars (CAD).
Order Processing
In-stock orders are generally prepared for shipment within 5–10 business days.
During new collection releases, sales, Block of the Month launches and other high-volume periods, additional processing time may be required.
Custom-cut and made-to-order products require additional preparation time. This includes items such as our Pre-Cut Log Cabin Quilt Kits and other products that are cut or assembled specifically for your order.
Once your parcel has been shipped, tracking information will be sent to the email address provided with your order.
Shipping Within Canada
We ship throughout Canada using trusted courier services such as UPS, Canpar and Purolator.
Standard Canadian shipping is C$18.99 per order. Shipping is free when the eligible merchandise subtotal is C$349.99 or more, before tax. These rates apply to new orders from October 26, 2026. The final shipping amount is shown before payment.
We ship to physical street addresses only. We are unable to deliver to PO Boxes or community mailboxes.
The Quilted Boutique does not ship using Canada Post.
Carrier delivery times are estimates only and may be affected by weather, regional service interruptions, holidays or other circumstances beyond our control.
Shipping to the United States
We are pleased to ship to our customers throughout the United States.
U.S. orders do not qualify for free shipping.
Standard shipping to the United States is C$24.98. U.S. orders do not qualify for Canadian free shipping. Shipping charges are separate from the price of the merchandise.
The shipping fee paid to The Quilted Boutique covers the transportation of your parcel from Canada to its U.S. destination.
Import duties, tariffs, customs assessments, brokerage fees, clearance charges, government fees or other carrier-related import charges that may be assessed when a parcel enters the United States are not included in our shipping charge and are the responsibility of the recipient.
These charges are determined by U.S. customs authorities and/or the carrier and can vary depending upon the merchandise, declared value, classification, country of origin and other customs requirements.
Because these charges can vary considerably from one shipment to another, The Quilted Boutique does not build an estimated import charge into every U.S. customer's shipping rate. Doing so would require us to substantially increase shipping charges for all U.S. customers, regardless of the actual fees applicable to their individual shipment.
Canadian & U.S. Currency
Please remember that all prices on The Quilted Boutique website are in Canadian dollars.
For our American customers, this means the amount charged in U.S. dollars will generally be lower than the Canadian-dollar price displayed on our website, depending upon the exchange rate used by your credit-card company or payment provider.
For example, an item listed at $289 CAD is not $289 USD.
Currency-conversion rates and any foreign-exchange fees charged by a bank, credit-card company, PayPal or other payment provider are outside the control of The Quilted Boutique.
Pre-Orders & Backorders
Many of the specialty collections we carry are ordered from manufacturers and distributors months before their anticipated release.
A Pre-Order means that the merchandise is not yet available for immediate shipment. Estimated release and arrival dates are provided whenever possible; however, manufacturer, distributor and transportation delays can occur.
Backorders are also outside the direct control of The Quilted Boutique.
If an item becomes unavailable or is substantially delayed, we may contact you regarding an appropriate replacement or other available options.
An estimated release or arrival date is not a guaranteed shipping date.
Orders Containing Both In-Stock & Pre-Order Items
When an order contains both in-stock and pre-order merchandise, we may hold the order until the remaining merchandise has arrived so that it can be shipped together.
If you would prefer the available merchandise to ship separately, please contact us. Additional shipping charges will apply to additional shipments.
This helps prevent the cost of multiple shipments from being automatically added to every customer's order.
Block of the Month Programs
Shipping terms for Block of the Month programs are stated in the individual program listing.
Where monthly shipment is selected, monthly shipping fees apply.
Customers selecting a Full Kit receive their program according to the shipping terms shown for that particular product.
For U.S. customers, shipping charges and any applicable import, customs, brokerage or carrier charges remain separate unless a particular product listing expressly states otherwise.
Tracking Your Order
Once your shipment has been prepared and collected by the carrier, you will receive tracking information by email.
Please allow a short period of time for the carrier's tracking system to update after the label has been created.
Once a parcel has been transferred to the carrier, delivery timing and tracking updates are controlled by the carrier.
If you believe there is a problem with your shipment, please contact us so that we can assist with the appropriate carrier inquiry.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your address carefully before completing checkout.
Because we ship by courier, we require a physical street address and cannot ship to PO Boxes or community mailboxes.
If an incorrect or incomplete address results in additional carrier charges, redirection charges, return shipping or a second shipment, those additional costs are the responsibility of the customer.
Refused or Unclaimed Deliveries
If a shipment is refused, left unclaimed, returned because import or carrier charges were not paid, or otherwise returned to The Quilted Boutique through no fault of our own, the customer is responsible for all associated shipping, return freight, brokerage, customs and carrier charges.
Any refund that may be approved will be calculated only after the merchandise has been returned to us and all carrier charges associated with the return have been determined.
For customer-requested returns or cancellations after dispatch, original shipping charges for services already provided are generally non-refundable. This does not limit a refund required by law or a binding payment-provider agreement. Unused shipping charges are not automatically retained if we cancel an unshipped order.
Lost or Damaged Parcels
If your parcel arrives damaged, please contact The Quilted Boutique promptly.
Please retain the original packaging and take clear photographs of the exterior of the parcel, the shipping label, interior packaging and damaged merchandise. Carriers may require this information when reviewing a claim.
If tracking indicates that a parcel has been delivered but you cannot locate it, please first check the delivery area and with other members of your household. Contact us promptly if assistance from the carrier is required.
International Shipping Outside Canada & the United States
Shipping to destinations outside Canada and the United States may be available by arrangement.
Please contact The Quilted Boutique before ordering so that we can determine available shipping options.
International customers are responsible for all applicable import duties, taxes, tariffs, customs assessments, brokerage, clearance and destination-country charges.
Questions About Shipping
If you have a question about shipping before placing your order, please contact us.
We are always happy to help you understand the shipping options available for your purchase.
The Quilted Boutique
We are sew much more than just fabrics.
Come for the quality, stay for the experience.