Cancelation Policy
STORE CANCELLATION POLICY
Effective September 2026
Please review your order carefully before submitting payment. Many products sold by The Quilted Boutique are cut, prepared, assembled, reserved, or specially ordered for an individual customer. For this reason, an order can not always be canceled once it has been placed.
ORDER PLACED IN ERROR — 4-HOUR REQUEST WINDOW
If you have placed an order in error or wish to request a change or cancellation, please contact The Quilted Boutique as soon as possible, preferably within 4 hours of purchase. The 4-hour period is a cancellation-request window and is not an unconditional right to cancel.
If merchandise has already been processed, cut, customized, assembled, prepared, committed, reserved, specially ordered, shipped or otherwise become subject to final-sale terms, cancellation may no longer be available even when the request is received within 4 hours. We will review the status of the order and advise what options are available. A request to cancel an order does not automatically create a right to a refund, exchange, or store credit.
CUT FABRIC, CUT GOODS & PREPARED KITS
Fabric, batting, interfacing, webbing, and other merchandise cut from a bolt, roll, or length specifically to fulfill a customer's order is a final sale for change-of-mind purposes once cut. Custom-cut quilt kits, pre-cut kits, curated bundles, and other merchandise assembled or prepared specifically to fulfill an individual order are final sales for change of mind once preparation has begun.
This includes custom Log Cabin kits and other products prepared according to a customer's selections.
CUSTOM & MADE-TO-ORDER PRODUCTS
Custom and made-to-order merchandise is selected, cut, assembled, or prepared specifically for an individual customer and may not reasonably be resalable to another customer. Once cutting, preparation, or assembly begins, custom and made-to-order merchandise is a final sale for change of mind.
The availability of a restocking fee for certain approved returns does not create a right to cancel or return custom or made-to-order merchandise.
PRE-ORDERS & SPECIAL ORDERS
A pre-order or special-order purchase reserves merchandise that may not yet be available for immediate shipment and may require The Quilted Boutique to make an advance inventory commitment to a manufacturer or distributor.
If a pre-order or special order was placed in error, please contact us within the 4-hour request window. After that period, payments are non-refundable and non-transferable for change-of-mind purposes once merchandise has been committed, reserved, or ordered on the customer's behalf, subject to rights that cannot legally be waived.
Estimated arrival, program-start, and shipping dates are based on information supplied by manufacturers and distributors and are estimates rather than guaranteed delivery dates unless expressly guaranteed in writing.
Manufacturer or distributor backorders, allocations, partial deliveries, customs delays, transportation delays, and other supply-chain circumstances can occur after advance ordering.
A supplier delay or backorder does not automatically convert a pre-order or special order into a change-of-mind cancellation or return. Where appropriate, the Quilted Boutique may offer a comparable replacement or other available resolution. Any rights arising under applicable law remain unaffected.
BLOCK OF THE MONTH PROGRAMS
A Block of the Month (BOTM) purchase is enrollment in a scheduled quilting program and is not an immediately shippable retail purchase unless the applicable product listing expressly states otherwise.
Customers may discontinue future participation in a BOTM program.
Discontinuing future participation stops future participation in the program. It does not reverse payments that have already been processed. Deposits, enrollment payments, and BOTM payments already processed are non-refundable and non-transferable for change-of-mind purposes, subject to applicable mandatory consumer rights and applicable payment-provider rules
Program start dates and subsequent shipment dates depend upon manufacturers and distributors supplying fabrics, patterns, and other program materials. Unless expressly guaranteed in writing, these dates are estimates and may change because of suppliers, customs, transportation, or carrier delays.
Where a material delay occurs, the Quilted Boutique will communicate available information and, where appropriate, provide a revised estimated timeframe or available resolution.
APPROVED CHANGE-OF-MIND RETURNS
The Quilted Boutique does not provide an automatic right to return merchandise because a customer changes their mind. Where The Quilted Boutique agrees to accept an otherwise eligible change-of-mind return, prior authorization is required.
An approved eligible change-of-mind return may be subject to a 25% restocking fee.
The existence of the 25% restocking fee does not create a right to return merchandise that is final sale, custom, made-to-order, cut, specially prepared, or otherwise ineligible for return. Unless the return results from an error by The Quilted Boutique or another circumstance for which we are legally responsible, the customer is responsible for authorized return shipping costs.
Original outbound shipping charges, including shipping paid or subsidized by The Quilted Boutique under a promotion, are not automatically refundable on a voluntary change-of-mind return, to the extent permitted by law.
REFUSED OR UNCLAIMED DELIVERY IS NOT A CANCELLATION
Refusing courier delivery, failing to collect a shipment or declining to pay applicable duties, tariffs, taxes, brokerage, disbursement or other destination charges does not constitute an approved cancellation, return or exchange and does not automatically create an entitlement to a refund.
This applies to the Canadian, United States, and other international orders.
A customer who voluntarily refuses a correctly fulfilled shipment remains responsible for documented costs resulting from the refusal, to the extent permitted by applicable law.
These costs may include return-to-sender freight, original outbound shipping paid or subsidized by The Quilted Boutique, additional transportation charges, duties, tariffs, import taxes, customs assessments, brokerage or disbursement fees, storage charges and other documented costs directly resulting from the refusal.
Where permitted by law, these costs may be deducted from a refund or credit that is otherwise legally due or approved. If documented refusal-related charges exceed the amount otherwise refundable or creditable, the customer remains responsible for the outstanding balance to the extent permitted by applicable law.
A 25% restocking fee may also apply only if the returned merchandise independently qualifies for an approved change-of-mind return.
INTERNATIONAL ORDERS & CURRENCY
The Quilted Boutique is a Canadian retailer. All prices are charged in Canadian dollars (CAD) unless expressly stated otherwise.
Currency-conversion rates, foreign-transaction fees, and payment-provider conversion charges are determined by the customer's bank, card issuer, PayPal, or other payment provider and are outside the control of The Quilted Boutique.
A change in exchange rate or a currency-conversion or foreign-transaction charge does not by itself make an order eligible for cancellation or refund.
Unless The Quilted Boutique expressly states otherwise in writing, international customers are responsible for applicable duties, tariffs, import taxes, customs assessments, brokerage, disbursement and other destination charges imposed by governments, couriers, brokers, financial institutions or other third parties.
Free shipping does not mean duty-, tariff-, tax - or fee-free.
DAMAGED, DEFECTIVE, OR INCORRECT MERCHANDISE
The cancellation and final-sale provisions above do not remove remedies that may apply where merchandise is defective, damaged, materially incorrect, or supplied in error. If you believe you have received damaged, defective, or incorrect merchandise, please contact The Quilted Boutique promptly before returning, cutting, washing, using, altering, or discarding the merchandise or its packaging.
We may request photographs, packaging, labels, or other reasonable information necessary to assess the issue and, where appropriate, preserve evidence required by the carrier. Where the Quilted Boutique has made an error or another legally recognized remedy applies, we will provide the appropriate resolution.
PAYMENT DISPUTES
Opening a PayPal dispute, card chargeback, bank reversal, or other payment case does not itself constitute an approved cancellation or return and does not alter the physical condition, shipment history, or applicable terms of the merchandise.
The Quilted Boutique may provide relevant transaction records when responding to a payment dispute, including the order, applicable product description, customer acknowledgements, policies in effect at the time of purchase, correspondence, supplier information, fulfilment records, tracking, delivery or attempted-delivery information and refusal records.
Payment-provider, card-issuer, and financial-institution rules operate independently of this policy.
MANDATORY CONSUMER RIGHTS
Nothing in this policy is intended to exclude, restrict, waive, or replace any consumer right, refund entitlement, or other remedy that can not legally be waived under applicable law. Applicable payment-provider and card-network rights and requirements also remain unaffected by these store terms.
CONTACTING US
Please contact The Quilted Boutique before returning merchandise or requesting an order cancellation so that we can review the status of your order and provide the appropriate instructions.
The Quilted Boutique
Ontario, Canada
We are sew much more than just fabrics.