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faq

  • Do you have a brick and mortar shop?
    We welcome our fabulous customers into our small studio shop, we're an online retailer with a full service Studio. We do offer "Studio Shopping", "Studio Appointments" for design consultations, and small "Studio classes". You may visit our Studio Tuesday through to Saturday. Our hours are posted on our main Homepage on our website, as well as on Facebook, Instagram, and Google. Please follow us on You-Tube, where we have live sales, box openings, and instructional videos.
  • What are your Studio Shopping hours?
    A; We are open for "In Studio Shopping" Monday - Closed Tuesday - 10am - 4pm EST Wednesday - 10am - 4pm EST Thursday - 10am - 4pm EST Friday - 10am - 4pm EST Saturday - 10am - 3pm EST Sunday - Closed A; We are open for Online purchases 24 hours a day, and provide responsive chat Everyday between 10am - 9pm EST
  • How Is The Fabric I Order Cut And Sold?
    A; Fabrics are hand-cut with rotary cutter and ruler to ensure a clean, precision cut that is accurate to your requested specifications. Multiples are always cut continuously, meaning that if you order a quantity of 3 half Meters/Yards, you’ll receive one continuous 1.5 Meter/Yard cut. Every effort is made when cutting from the bolt to make adjustments to any twisting of the fabrics that can occur as they are wound by the manufacturer, so that your cut of fabric is as straight of grain as possible. However, if your normal process includes straight grain tearing as you prepare for your project, additional Meters/Yards may be needed, as this process can reduce the amount of fabric for meeting the needs of your planned pattern. It should be noted that as you place your order, should your processes include pre-washing or straight-grain tearing prior to cutting for your project, additional Meters/Yards may be needed to compensate for any loss that may result. Imported Specialty fabrics are sold by the Yard. A; All of our fabrics are sold by the Half Meter/Yard Example 1 = .5 of a Meter/Yard 2 = 1 Meter/Yard 3 = 1.5 Meters/Yard 4 = 2 Meters/Yard
  • What Is A Pre-Order / Pre-Sale / Reserve Now?
    Pre-Orders Pre-Ordered listings are an opportunity to purchase fabrics before their official arrival date. Pre-Ordered fabrics are upon arrival, cut and shipped before being available in the store. Please refer to individual listings for anticipated ship dates on each Pre-Order listing. We suggest ordering Pre-Order fabric and Ready-To-Ship fabric/ items separately, however if you do order items together they will all be shipped together when the Pre-Order arrives. If you decide afterwards you would like your items shipped separately additional postage will be required. Any Delays In Orders Due To Supply Chain Issues, Or Back-Order Delays Due To Popular Fabric Releases, Are Beyond Our Control. Please Be Considerate And Patient, Your Order Will Ship Upon Arrival. Thank You For Your Consideration.
  • I Placed An Order Online, When Will I Receive It?
    In Stock Online orders are typically shipped within 48-72 hours. The average time for delivery is 4-7 days. These times may be delayed with Global Supply Chain Issues. If you did not receive an email with your tracking number please contact us.
  • How Do Flash Sales Work?
    Online Flash Sales Do Not Apply to Books, BOXED QUILT KITS, Block Of The Month, Specialty Fabrics (Silk, Wool, Leather), And Electronics, unless stated otherwise in sale description. thank you for your consideration. - #tqb
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