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Frequently Asked Questions
Frequently asked questions
General1
Payments
Block of the Month
Returns & Exchanges
Quilt Kits
Shipping & Delivery
Pre-Cuts & Bundles
Fabric Care
Pre-Orders
Community & Events
At The Quilted Boutique, we offer both pre-made and custom-made quilts to cater to your unique preferences and needs. Our selection of pre-made quilts is crafted from the highest quality organic linens and fabrics, showcasing a variety of styles and patterns to suit any taste. For those looking for something more personalized, our skilled artisans can work with you to design and create a custom quilt tailored to your specifications. This process allows you to choose your desired fabrics, colors, and designs, ensuring a truly one-of-a-kind addition to your home. Whether you're purchasing a ready-made quilt or commissioning a custom piece, The Quilted Boutique is committed to delivering exceptional quality and craftsmanship.
Pre-Orders
Our pre-order fabric policy ensures that you can secure the newest released fabrics you love as quickly as possible. Here are the key details:
Pre-Order Nature: When you purchase a pre-order fabric, please note that it is not in hand at the time of purchase. Instead, it will ship to you once we receive it. We aim to process it promptly once it’s in our possession.
Estimated Release Date: The estimated fabric release date is mentioned in the product listing. However, keep in mind that manufacturer delays can occur. We’ll do our best to keep you informed if any delays arise.
Combining Orders: We recommend that pre-order fabrics not be combined with current in-stock fabrics. If you choose to combine them, your order will be held until all fabric is ready to ship. If you’d like any in-stock fabric shipped before the pre-order fabric arrives, additional shipping charges will apply.
Payment: Payment for the pre-order is taken when you place the order, not when it ships.
Remember, this policy allows you to secure your favorite fabrics ahead of time, but patience is key as we await their arrival.
Thank you,
The Quilted Boutique
In-stock orders are generally processed within 5–10 business days before shipment. Custom-cut items, including our Pre-Cut Log Cabin kits, may require approximately 7–20 business days for preparation. During high-volume sale periods, processing can take a little longer.
Once your order ships, you will receive a confirmation email with tracking information. Carrier transit times vary by destination and service. Our current standard estimates are approximately 5–7 business days within Canada and 3–7 business days to the United States for in-stock items after shipment.
Pre-orders and backordered items ship when the merchandise arrives, so the estimated release date shown in the product listing is not a guaranteed delivery date.
A; Fabrics are hand-cut with rotary cutter and ruler to ensure a clean, precision cut that is accurate to your requested specifications.
Multiples are always cut continuously, meaning that if you order a quantity of 3 half Yards, you’ll receive one continuous 1.5 Yard cut.
A; All of our fabrics are sold by the Half Yard
Example 1 = .5 of a Yard
2 = 1 Yard
3 = 1.5 Yard
We ship throughout Canada and the United States.
Canada: Standard shipping is C$16.98. Canadian orders over C$249.99 qualify for free standard shipping.
United States: Standard shipping is C$24.98 and U.S. orders do not qualify for free shipping. Any applicable import duties, tariffs, customs assessments, brokerage, clearance, government, or carrier-related import fees assessed when a parcel enters the United States are separate from our shipping charge and are the responsibility of the recipient.
All prices on our website are shown in Canadian dollars (CAD).
For shipping outside Canada and the United States, please contact us for a quote at info@thequiltedboutique.com or 1-519-302-1560.
We ship throughout Canada and the United States. Canadian orders over C$249.99 qualify for free standard shipping. U.S. orders are charged shipping on every order, and any applicable import duties, tariffs, customs assessments, brokerage, clearance, government, or carrier-related import fees are the responsibility of the recipient.
Many of our fabrics, kits, and custom-prepared items are cut or prepared specifically for an individual order, so some items are final sale or have limited return eligibility. Approved eligible change-of-mind returns may be subject to a 25% restocking fee.
If something arrives damaged, defective, missing, or materially incorrect, contact us promptly with your order number and photos so we can help.
If you placed an order in error or need to request a cancellation, contact us as soon as possible, preferably within 4 hours. The 4-hour period is a request window and does not guarantee cancellation once an order has been cut, prepared, reserved, specially ordered, or processed.
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